77hi Privacy Policy

Welcome to 77hi. This Privacy Policy explains how 77hi collects, uses, discloses, and safeguards your information when you visit our website and use our services, including online casino games, cricket betting, slots, and live casino offerings. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

By accessing or using 77hi, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. This policy applies to all users of our platform, including registered members, visitors from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all across Bangladesh. 77hi is intended for adults aged 21 and above only.

Information We Collect

77hi collects several categories of information to provide and improve our services. The types of personal data we may collect from you include, but are not limited to, the following:

• Identity information: full name, date of birth, and a government-issued identification document (e.g., National ID, passport) for age and identity verification purposes.
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Financial information: transaction histories, deposit and withdrawal records, and payment method details such as your bKash, Nagad, or Rocket mobile wallet numbers (no full card numbers are stored on our servers).
• Technical information: IP address, browser type and version, device type and operating system, time zone, and cookies set during your session on our website.
• Usage and behavioral data: pages visited, games played (including cricket betting markets accessed), session duration, button clicks, and in-platform communication records with our support team.

We collect this information directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with any feature of the 77hi platform.

How We Use Your Information

77hi uses the information we collect about you for a number of legitimate purposes that are necessary to operate a safe, fair, and enjoyable gaming and betting environment. Specifically, we use your data to:

• Create and manage your 77hi account, including verifying your identity and age (21+ requirement) in compliance with responsible gaming principles.
• Process transactions including deposits via bKash, Nagad, Rocket, and Upay, and facilitate timely withdrawals to your preferred payment method.
• Provide, maintain, and improve the 77hi platform — including casino games, cricket betting markets, BPL and IPL coverage, slots, and live dealer tables.
• Send you service communications, account notifications, promotional offers, and updates about new features or upcoming cricket tournaments — you may opt out of marketing messages at any time.
• Detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other activities that violate our Terms and Conditions or applicable laws.
• Comply with legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce our platform policies, including responsible gaming interventions.

Cookies and Tracking Technologies

77hi uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and collect aggregated analytical data about platform usage. Cookies are small data files placed on your device when you visit our website. They help us keep you logged in securely, understand which cricket betting markets are most popular, and personalise your view of available promotions.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect certain features of the 77hi platform, including session persistence and personalised promotions. By continuing to use our platform, you consent to our use of cookies in accordance with this Privacy Policy.

Sharing and Disclosure of Your Information

77hi does not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, in certain limited and strictly controlled circumstances, we may share your data with:

• Payment processors and financial service partners: to securely process your transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other supported methods. These providers are contractually bound to handle your data solely for payment processing and fraud prevention purposes.
• Technology and infrastructure providers: including game studios and platform software providers who power the games and services you use on 77hi. These parties receive only the minimum data required to deliver their services.
• Law enforcement and regulatory authorities: when we are legally required to disclose information to comply with a court order, legal process, or government investigation — or where disclosure is necessary to protect the rights, safety, and property of 77hi and its users.

All third parties with whom we share data are required to maintain appropriate security measures and to use your personal information only for the specified purpose for which it was shared. We do not transfer your data outside of necessary service relationships.

Data Security

77hi takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secured and access-controlled databases, and regular security audits of our systems.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is one hundred percent secure. We cannot guarantee absolute security; however, we will notify you promptly in the event of any data breach that may affect your personal data.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on 77hi using bKash, Nagad, Rocket, Upay, or bank transfer methods, the transaction is processed through our trusted payment partners. 77hi does not store full mobile wallet credentials or complete bank account numbers on our own servers. Payment data is tokenised and handled by our payment processing partners in accordance with applicable financial security standards.

All financial transaction records are retained as required for accounting, anti-fraud, and responsible gaming purposes. Minimum deposit and withdrawal amounts, processing times, and any associated fees are outlined in our Terms and Conditions. If you have a query about a specific transaction, please contact our support team.

Your Rights and Choices

As a user of the 77hi platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address provided in this policy.

• Right to access: you may request a copy of the personal information we hold about you at any time.
• Right to rectification: if you believe any information we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request that we delete your personal information in certain circumstances, such as when the data is no longer necessary for the purposes it was collected, subject to our legal and regulatory retention obligations.
• Right to restrict processing: you may ask us to suspend or limit how we use your data in certain circumstances while a complaint or query is being investigated.
• Right to object to marketing: you may opt out of receiving promotional messages from 77hi at any time by contacting our support team or using the unsubscribe option included in our communications.

We will respond to all legitimate rights requests within a reasonable time. Please note that certain requests may be subject to identity verification before we can action them, to protect the security of your account.

Data Retention

77hi retains your personal data for as long as your account remains active, or as long as is necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We review our data retention practices periodically to ensure we are not holding information longer than necessary.

When you close your 77hi account, we will retain your data for a further period as required by applicable anti-money laundering regulations and financial record-keeping requirements. After this statutory retention period ends, your data will be securely deleted or anonymised in a manner that prevents re-identification.

Third-Party Links and Services

The 77hi platform may reference or integrate with third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) for the delivery of casino games. These providers operate under their own privacy policies, and 77hi is not responsible for their data practices. We encourage you to review the privacy notices of any third-party services you interact with when using our platform.

Children's Privacy and Age Restriction

77hi is strictly an adult gaming platform. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe your child has registered on 77hi, please contact our support team immediately at [email protected] so we can investigate and act accordingly.

Changes to This Privacy Policy

77hi reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the 'Last Updated' date at the top of this policy and, where appropriate, by sending a notification to the email address associated with your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the 77hi platform after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you must discontinue using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77hi handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected] — our team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, and across Bangladesh with any privacy-related queries.